FREQUENTLY ASKED QUESTIONS

 

WHAT ARE YOUR RATES?

X-press offers significantly lower than industry standard rates for higher than comparable levels of service. We do not take advantage of rate-fixing and price-gouging that is currently commonplace in the now monopolized transcription service industry. Our clients are not “held hostage" by virtue of basic operational requirements to render adequate patient care, and their subsequent dependency on transcription companies who exploit these needs to an unconscionable degree for financial gain.

 

HOW DO YOU CALCULATE CHARGES?

We obtain our productivity reports directly from your own proprietary system. Since we transcribe directly into your HCIS/RIS system transcription application on a real-time basis, we obtain the data from its source. This allows our clients to retain the control and ability to cross-reference, verify and audit all invoices submitted. Our clients only pay for the number of lines actually transcribed — no more and no less. Many transcription companies derive their statistical calculations used to justify charges from their own easily manipulated auxiliary programs (which often include report headers, especially where batch uploading protocol is employed) or digital dictation system data. Most clients find these methods confusing and difficult to audit — this is by design, with transcription companies laughing all the way to the bank while you struggle to balance your budget.

 

DOES THE HOSPITAL PAY PHONE CHARGES FOR REMOTE TRANSCRIPTION?

No. Nearly all of our transcription functions (dictation retrieval and report text entry) are done over a secure Internet connection, thereby eliminating all phone costs. For clients with older, analog-based digital dictation systems, we pay our own hourly phone usage costs for time spent accessing report dictation.

 

ARE YOUR OPERATIONS HIPAA-COMPLIANT?

Absolutely! All data transmission and exchange is accomplished through a variety of highly-secure 3 DES encrypted VPN tunnels, such as Cisco Systems, SonicWALL, WatchGuard, Windows 2000 and Check Point's SecuRemote VPN Clients, among many others.

We also sign a “Business Associates Agreement,” drafted by a corporate legal team representing hospitals in the health care industry. This agreement provides an umbrella of protection for our clients.

 

DO YOU CARRY PROFESSIONAL LIABILITY INSURANCE?

Yes. We maintain Professional Liability Insurance for errors and omissions; our policy offers coverage in the amount of $2,000,000 per occurrence and $4,000,000 annual aggregate.

 

WILL YOU HIRE OUR EMPLOYEES IF WE DECIDE TO OUTSOURCE?

Definitely! If employee displacement is a concern, we will gladly hire qualified transcriptionists at your request, allowing you to effectively “trim the fat” from your cost-center budget (added costs of providing benefits, paying overtime or incentive pay to keep up with the workload, and money spent paying some hourly, nonproductive employees). With departments facing mission-critical shortages of FTEs, outsourcing to X-press Transcription creates and maintains sound operational and fiscal integrity, and truly provides a “win-win” situation for all!

 

 

 
The ONLY Nationwide Company Specializing Exclusively in RADIOLOGY TRANSCRIPTION!
 
X-press Transcription is a longstanding corporate member of the American Association for Medical Transcription (AAMT)

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